PETLABS — FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Your payment information is encrypted and secured to protect your privacy.

How much is the shipping fee?

Standard shipping is $4.99 and Express shipping is $9.99. Shipping is free on orders of $100 or more. You will see your exact shipping cost at checkout before you pay.

How long will it take to receive my order?

Orders are typically processed within 1 to 3 business days. Once shipped, delivery generally takes 7 to 12 business days. International orders may take longer depending on the destination.

Can I track my order?

Yes. You will receive a tracking number via email once your order has shipped, which you can use to monitor your package until it arrives.

Do you offer refunds or returns?

We do not offer returns or refunds for change-of-mind purchases, so please review product details carefully before ordering. If you receive a damaged item or the wrong product, contact us within 5 days of delivery with your order number and a photo or video of the item — you can choose either a free replacement or store credit for the value of your order.

Do you offer international shipping?

Yes, we ship to a range of international destinations. Shipping times and fees vary by location and will be shown at checkout.

What if an item is out of stock?

If an item is out of stock, you can subscribe to back-in-stock notifications. You'll receive an email as soon as it's available again.

How can I contact your customer support team?

You can reach us anytime at petlabsoficial@gmail.com, through the chat on our website, or through our Contact Us page. We do not offer phone support and we reply to emails within 24 hours.

Can I change or cancel my order after it has been placed?

Order changes or cancellations can only be requested within 24 hours of placing your order, and are not guaranteed once fulfillment has begun. Once an order has shipped, changes are no longer possible. Contact us as soon as possible if you need to make a change.