PET LABS — SHIPPING POLICY

We take pride in offering a reliable and efficient shipping process to deliver your orders in a timely manner. Our shipping policy is designed to ensure that you receive your products within 7 to 12 working days from the date of purchase. Here's what you need to know:

Processing Time

Upon placing your order, our team will start processing it within 1 to 3 business days. During this time, we will verify your payment, check the availability of the items, and prepare your package for shipment. We strive to process your order as quickly as possible to minimize any delays.

Shipping Time

Once your order has been processed, it will be shipped using our trusted shipping partners. The estimated shipping time is 7 to 12 business days. Please note that weekends and public holidays are not considered business days and may add to the overall delivery time.

Tracking Your Order

To keep you informed, we offer order tracking for all packages. As soon as your package is dispatched, you will receive an email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment until it reaches your doorstep.

Partial Shipments

For orders containing multiple items, they may be shipped separately to ensure faster and more efficient delivery. You will receive individual tracking numbers for each package.

Shipping Costs

Shipping costs are calculated based on your location and the weight of the items in your order. You will be able to view the exact shipping fees during checkout before finalizing your purchase.

Shipping Restrictions

While we strive to provide worldwide shipping, there may be certain remote locations or international destinations not covered under our shipping network. If you have any concerns about your shipping address, please reach out to our customer support team before placing your order.

Order Changes and Cancellations

Order cancellation requests are handled according to our Refund Policy — cancellations can only be requested within 24 hours of placing the order, and are not guaranteed once fulfillment has begun. Once an order has shipped, changes are no longer possible.

Delays and Exceptions

While we work diligently to meet our shipping commitments, unforeseen circumstances such as natural disasters, extreme weather conditions, or other events beyond our control may cause delays. In such cases, we will keep you informed and work toward resolving the issue promptly.

If you have any questions or need further assistance regarding our shipping policy or your specific order, please contact our customer support team at petlabsoficial@gmail.com